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Technical Support Analyst – Tier 2 | Technical Support in Technology Job at Blue Tree Systems in G1

Blue Tree Systems

This listing was posted on Zartis.

Technical Support Analyst – Tier 2

Location:
Galway, Co. Galway
Description:

This is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. We can offer a promising career with opportunities to progress within our company. The typical applicant shall have a technical qualification in the area of Computer Engineering/Computer Science/Electronics/IT. The perfect applicant will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The applicant will be able to work well in a team environment and communicate well with customers and colleagues. Hours of work: 40 hours per week. Position duties Develop and maintain a complete understanding of our products and ongoing releases Customer liaison via phone, email or remote control Technical fault analysis & troubleshooting Answer calls and e-mails in line with team KPI’s. Keep customers (external and internal) informed of the status of their helpdesk issues Monitor performance of installed software and hardware products Respond quickly to urgent issues, escalating to product development team where required Provide training / create documentation as needed. Key skills Understanding of PC networking hardware/software concepts Knowledge of Windows seven / 10 / Server 2012 standalone and in a network environment Familiarity with SQL / MS SQL server and databases. Analyze IT incidents and Service Desk Data to identify reoccurring issues and recommend measures to prevent reoccurrence Expertise to perform root cause analysis and replicate and test problems in multiple environments Outstanding verbal and written correspondence abilities Fluent English essential – other European languages an advantage Desired skills Familiarity with Citrix platform VMWare server console - including setting up / administrating VMs in VMWare and ESXi Background in customer contact center environment Background in the trucking industry Education Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering
Company:
Blue Tree Systems
Posted:
February 12 on Zartis
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More About this Listing: Technical Support Analyst – Tier 2
Technical Support Analyst – Tier 2 is a Technology Technical Support Job at Blue Tree Systems located in Galway G. Find other listings like Technical Support Analyst – Tier 2 by searching Oodle for Technology Technical Support Jobs.